Terms & conditions

These terms apply to access to COPPERORA's website and transactions through the brand's official channels. Before confirming an order, review product information, total costs and applicable conditions.

Order-specific information confirmed in writing forms part of the purchase agreement. Nothing here excludes mandatory consumer rights under applicable law.

You must have legal capacity to enter into a transaction, or assistance from a lawful representative. Provide accurate contact, delivery and payment details, protect your account and notify us of unauthorised access.

Do not use the website for fraud, impersonation, infringement of others' rights, malware distribution or interference with systems. Restrictions to protect the system do not remove complaint rights or rights arising from valid orders.

Composition, dimensions, colour, price and availability appear on product pages or order confirmations. Images may vary slightly due to lighting and screens; this does not replace the obligation to deliver the agreed product and description.

Copper surfaces may develop a patina. Follow each product's specific usage and care instructions. Estimated delivery for forthcoming or pre-order designs must be confirmed before payment.

Material information and lifestyle inspiration do not replace medical advice. Material properties do not automatically demonstrate therapeutic benefits of a product.

Order through available website functions, or contact COPPERORA for products requiring consultation. Check design, quantity, address, delivery method and total before confirming.

An automatic acknowledgement does not itself confirm availability. COPPERORA confirms acceptance through your provided contact channel. For pricing errors, shortages or information requiring clarification, we notify you and seek agreement on a solution. We do not unilaterally increase the price of an accepted order.

If an order is not accepted or cannot be fulfilled, payments for the unfulfilled portion are refunded. Processing and credit timing are communicated according to the payment method.

Prices apply in the currency displayed when the transaction is confirmed. Shipping fees, taxes and identified charges must be disclosed before you agree to pay. Offers apply only under their published conditions.

Use only methods displayed or confirmed through official channels. Do not send passwords, one-time codes or full card information by email or message. Currency conversion fees set by your bank or payment provider may apply.

Availability, costs and estimates depend on the address, product and service confirmed for each order. Free shipping messages follow offer terms displayed when ordering and do not automatically include import duties or customs charges.

For international orders, tax and import fee arrangements must be clarified before confirmation. If delays or obstacles arise, COPPERORA discusses a suitable solution; estimates are not absolute delivery guarantees.

Check recipient details and packaging on receipt. Opening before payment follows the service conditions communicated for your order. For incorrect, missing or damaged items, retain photographs and contact us. Unboxing video assists verification but is not the only condition for accepting a complaint.

To change or cancel an order, contact us promptly with your order number. Changes depend on processing progress and cancellation rights under applicable law.

For defective, incorrect, missing or misdescribed goods, COPPERORA reviews requests and discusses suitable remedies, exchanges or refunds. For preference or size changes, specific conditions must be agreed before purchase; this page does not itself establish a general return period.

Contact us before returning goods to confirm the address and method. Costs, refund amount, method and timing are explained according to the reason and applicable rights. See Returns support.

Personal data collection and processing are described in our Privacy policy. Provide only information needed for your enquiry or transaction. Contact us for guidance on exercising data rights under our policy and applicable law.

Brand names, designs, images and content belong to COPPERORA or the respective licensors. You may view and save information for shopping and personal use. Reproduction, commercial use or use that misrepresents an association with COPPERORA requires appropriate permission, except where permitted by law.

External links are provided for reference. Content and data handling on external websites are the responsibility of their providers.

COPPERORA is responsible for its obligations under the agreement and applicable law. No term excludes mandatory liability, restricts lawful compensation claims or requires customers to waive complaint rights.

If events beyond reasonable control affect an order, the parties are informed and discuss remedies. Cancellation, refund and other mandatory rights are considered according to the circumstances and law.

Send requests to hello@copperora.com, with your order number if available, a description and relevant documents. COPPERORA receives and verifies the information and discusses a resolution through your provided contact details.

We prioritise dialogue and good-faith negotiation. You retain the right to seek help from competent authorities or suitable dispute resolution mechanisms. Mandatory consumer protections in the applicable market are respected.

The update date appears at the top. Changes apply to use and transactions after the notified effective date; they do not automatically alter accepted orders. If a provision is unenforceable, the remaining terms apply to the extent permitted by law.