Shipping & delivery

COPPERORA delivers within Vietnam and to supported international destinations. Availability, carrier and delivery arrangements are confirmed before ordering; restricted areas are clearly communicated.

Complimentary standard shipping applies to orders with a product value after discounts over ₫2,500,000, to supported destinations. Other fees depend on the address, weight and service. The total is displayed or quoted for your agreement before confirmation. No additional fees are imposed without your agreement after ordering.

Preparation time and the estimated delivery window are provided before ordering, based on availability and your address. Pre-orders have their own schedule. On dispatch, COPPERORA provides the carrier, tracking number and instructions. The carrier updates tracking, and COPPERORA helps clarify information when needed.

Check recipient details, parcel count and packaging on arrival. Conditions for opening or inspecting parcels before payment are communicated before ordering. If packaging is dented, torn or opened, record this with the courier and contact COPPERORA. Photos or video help verification, but the absence of an unboxing video alone does not justify rejecting a complaint.

If delivery is later than advised, COPPERORA explains why and provides a revised schedule. You may wait or cancel the undelivered portion for a refund. If loss, damage or an incorrect delivery is confirmed as our responsibility, you may choose a free replacement or refund, including the corresponding shipping fees paid. COPPERORA coordinates the resolution; you are not required to resolve it directly with the carrier.

Provide an accurate address and phone number, and contact us promptly for changes. If delivery fails due to incorrect details or an absent recipient, we discuss redelivery. Any actual additional costs require your prior agreement. An undelivered order is not automatically treated as completed.

Complimentary shipping does not automatically include import duties, destination taxes or customs clearance charges. Before ordering, COPPERORA clarifies amounts collected, amounts payable by the recipient and how costs that cannot be calculated in advance are determined. Customs processing may affect timing; your right to information and assistance remains protected.

Send your order number and enquiry to hello@copperora.com. We reply initially within 2 business days and aim to resolve delivery issues within 7 business days. If more time is needed, we explain why and provide the next update date. Refunds and returns follow our Returns policy. Business days are Monday to Friday, excluding Vietnamese public holidays. This policy does not limit mandatory consumer rights under applicable law.